Welcome to Florist Wanstead’s Online Flower Delivery Terms & Conditions. These Terms & Conditions set out the legal framework that applies to all orders placed via our website for flower delivery in Wanstead and its surrounding areas. By placing an order with us, you are agreeing to these terms, so please read them carefully before completing your purchase. These terms do not affect your statutory rights.
Throughout these Terms & Conditions, the following expressions shall have the following meanings:
To place an order for online flower delivery with Florist Wanstead, please follow these steps:
All products are subject to availability. In the event that a specific flower, plant, or item is not available at the time of your order, Florist Wanstead reserves the right to substitute goods of equal or greater value without prior notice. We strive to maintain the integrity, style, and colour palette of your chosen arrangement as closely as possible. If a major substitution is necessary, we will attempt to contact you to discuss alternatives or adjustments.
Florist Wanstead provides delivery services throughout Wanstead and adjacent areas. Please ensure accurate delivery details are provided, including recipient’s name, address, and contact number. We cannot accept responsibility for delayed or failed deliveries due to incorrect or incomplete information.
Standard delivery times apply as indicated on our website; charges may vary depending on delivery distance and requested delivery times (e.g., same-day or timed deliveries). All efforts are made to deliver at your preferred time, but specific time slots cannot be guaranteed unless expressly stated at checkout.
If the recipient is unavailable at the time of delivery, flowers may be left with a neighbour, at a secure location, or a delivery attempt will be rescheduled according to our procedures. A delivery note or contact card will be left where possible. Risk for the goods passes to you upon delivery as per the provided instructions.
All prices are stated in Pounds Sterling (GBP) and are inclusive of any applicable VAT. Payment can be made using the methods listed on our website, which typically include credit/debit cards and other secure payment systems.
Payment must be received in full at the point the order is placed. Your order will not be processed or dispatched until payment has been confirmed as cleared. Florist Wanstead uses secure payment gateways; your payment information is encrypted and handled with the strictest security standards. We do not store your payment details.
If you would like to cancel or amend your order, please contact us as soon as possible. We will endeavour to process your request, but amendments or cancellations cannot be guaranteed once the order has reached a certain stage of preparation or has been dispatched.
The right to cancel does not apply once the order consists of perishable goods already prepared or dispatched, unless faulty or not as described. If you believe the goods received are incorrect or damaged, please contact us within 24 hours of delivery so we can rectify or replace as appropriate.
Non-perishable items (such as vases, soft toys, chocolates, or cards) may qualify for cancellation under the Consumer Contracts Regulations 2013. Please notify us within 14 days of receiving the item if you wish to exercise this right. Returned items must be unused and in original packaging. All refunds, where applicable, will be processed within 14 days of return or cancellation.
Due to the perishable nature of flowers and plants, returns are only accepted in the case of errors, damage upon delivery, or failure to meet specified quality standards. Evidence such as photographs may be requested to verify the issue. If agreed, a replacement or refund will be arranged promptly. For non-perishable items, please refer to the cancellation section above for details on returns.
All prices displayed are current at the time of ordering. We reserve the right to withdraw or change special offers, pricing, and promotions at any time without prior notice. Promotional codes or discounts must be entered at checkout and cannot be applied retroactively. Unless otherwise stated, offers apply to floral products only and exclude delivery charges or add-on items.
It is your responsibility to ensure that the recipient will be present to receive their flowers at the designated delivery address on the intended day. Please provide accurate delivery instructions and contact information. Florist Wanstead accepts no liability for any loss or inconvenience arising from incorrect delivery details, absent recipients, or a failure to follow specified care instructions for the flowers delivered.
Florist Wanstead aims to deliver flowers in the best possible condition. Due to the nature of fresh flowers, some variation in colour, size, or form may occur. Every effort is made to replicate the product images and descriptions shown on our website, but exact matches cannot always be guaranteed due to seasonal and supply variations.
If you are not fully satisfied with any part of your order, please inform us within 24 hours of delivery. We will assess and seek to resolve the complaint amicably either by replacement, refund, or alternative solution at our discretion.
Florist Wanstead is not liable for any indirect, incidental, or consequential loss arising from use of or inability to use our service or goods, beyond the value of the order placed. We do not accept liability for failure to perform our obligations where such failure is the result of force majeure events (including, but not limited to, severe weather conditions, strikes, pandemics, or supply chain disruptions).
Our liability for losses you suffer as a result of us breaching these Terms & Conditions is strictly limited to the purchase price of the goods ordered. Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
We respect your privacy and comply with current UK data protection laws. Your personal information will only be used for processing your order and for any communication regarding your purchase. Further details on privacy practices can be found in our Privacy Policy, available on our website.
All content displayed on our website, including images, descriptions, logos, and design, are the property of Florist Wanstead or its licensors. No material from our website may be copied, reproduced, or distributed without our express written permission.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms, including purchase and delivery of goods, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist Wanstead reserves the right to update or amend these Terms & Conditions at any time. Any changes will take effect immediately upon posting on our website. Please review these terms regularly to ensure you are aware of the latest terms applying at the time of your order.
All communications between you and Florist Wanstead shall be in English. Any required correspondence relating to orders, cancellations, complaints, or feedback should be sent via the contact methods provided on our website.
These Terms & Conditions apply to all customers ordering flowers for delivery across Wanstead and the surrounding areas, unless otherwise stated.
If any provision within these Terms & Conditions is deemed unlawful, void, or unenforceable, the remaining provisions shall continue in effect.
These Terms & Conditions, together with our Privacy Policy and any other documents referred to herein, constitute the entire agreement between you and Florist Wanstead relating to your use of our website and purchase of goods.
Thank you for choosing Florist Wanstead for your online flower delivery needs across Wanstead and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wanstead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wanstead.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
